During Loss
One step at a time
Right now, you only need to do the next thing. We'll help you know what that is.
During Loss Checklist
What to do when someone has just passed. Take this one step at a time — you can return whenever you're ready.
Pause & Breathe
Before anything else
Confirm the Passing
If it has just happened
Contact Immediate Family or Key People
Let the closest people know first
Reach Out for Support
You don't have to organise everything alone
Contact a Funeral Home
A funeral provider will help guide the practical process
Begin Practical Arrangements
Only when ready — these can wait a little
Inform a Wider Circle
When you're ready
Take Care of Yourself
This is essential
Give Yourself Permission to Feel
There is no 'correct' response
When You're Ready — Begin the Healing Path
You don't need to think about this now
Next steps
You may also need to…
The first days after a loss involve many practical steps alongside the grief. Here's what others have found helpful.
Use the funeral planner
A step-by-step checklist for the practical things.
Notify family and friends
Create a shared memorial or announcement.
Write an obituary
We guide you through it, word by word.
Find grief support
Connect with counsellors and support groups.
Create a service programme
Templates and guidance for the service.
Talk to someone now
A real person who understands what you're going through.
Things to know
Things to know right now
Need more support?
You don't need to find these people alone.
We partner with funeral directors, grief counsellors, celebrants, and legal professionals across Australia who understand exactly what this moment requires.
Find Support Near YouYou don't have to carry this alone
Light a candle in their memory, or ask others to hold you in prayer.